Terms & Conditions

Conditions of Contract

Payment:

The prices quoted are in Australian Dollars and are for payment by cash, credit card (VISA or MasterCard) or direct bank deposit. The balance of the tour price is payable to KAYKAZE Adventure Experience 48 hrs before departure date. Failure to pay by that date entitles Kaykaze Adventure Experience to cancel your booking and retain your deposit without notice.

Trip Cancellations:

KAYKAZE Adventure Experience reserves the right to cancel any trip prior to departure in the event of too few people booked on that tour or inclement weather, TOTAL FIRE BAN restrictions or any other reason. You will be able to reschedule the tour at no extra charge, or contact the travel agent you purchased the voucher from to determine their cancellation procedures. We will make every effort to reschedule you. You are not entitled to claim compensation for (including but not limited to) additional travel, equipment purchases or accommodation, unless you have travel insurance that covers this event.

Client Cancellation Fees:

If you cancel within 7 days of the departure date, you will be credited for your tour and rescheduled on a date that suits you, but you will be required to pay a $30 administration fee. This is payable on confirmation of your rescheduled tour date. If cancellation occurs less than 48 hrs before the trip departure, or if you simply do not show up, 100% of monies paid will be forfeited. In this situation you are not entitled to a refund or credit of any kind. If you have a medical certificate, you may be entitled to reschedule at a later date. Please contact us directly with any queries.

Health and Fitness:

Participants must be in good health and average physical condition. Upon booking, you are required to complete the medical form. You must inform KAYKAZE Adventure Experience of any existing medical conditions. KAYKAZE Adventure Experience reserves the right to exclude you from a tour based upon your medical history. KAYKAZE Adventure Experience will be exempt from all liability in the event of an accident or illness directly resulting from your failure to perform your duty of disclosure.

Trip Leaders:

Our Tour Leaders and Guides are true professionals and take their responsibility very seriously. If for any reason a Tour Leader believes, in his or her absolute discretion, that you are under the influence of alcohol or drugs, he or she may direct you to leave the activity for your own safety and that of the others on the tour. You must follow the Tour Leader’s instruction. In this event you will not be entitled to any refund or compensation.

Exclusions From Trip Price:

The following items are excluded from the tour price – (including but not limited to) airfares, personal travel insurance, extra meals, transport and accommodation not included in the itinerary.